The Project
One company contacted us seeking a detailed understanding of the insurance claims workflow process by major companies that have billions in direct written premiums from providing health, property, and/or casualty insurance. The client was looking for an executive-level look at every major step in the claims workflow process, including analyzing coverage, claim verifications, litigation, disputes, and pain points.
Specific Area of Interest
The client was intensely focused on getting precise details about every aspect of how insurance claims are processed by the biggest players in the market. The company was especially seeking knowledge of the different legal management strategies employed by the insurance industry players, including when and how these issues are handled in-house and when they are contracted out to third-party legal firms.
Our Impact
By applying our rigorous selection and vetting process, we were able to connect the client with several individuals with years of top-level experience working for major insurance companies.
Through speaking with these well-placed experts, the client walked away with an in-depth knowledge of how large insurance companies assess and handle insurance claims throughout every step of the process.